Returns in My Account
RETURNS ORDERS FROM SPAIN AND COUNTRIES OF THE EUROPEAN UNION
You have 14 days to return your order from the day you received it.
The product must be unused and in its original condition, that is, without wrinkles, scratches or stains on the leather or soles and in its original packaging, including guarantees, labels and recommendations for use.
You must request the return by entering your customer file , and in the order details select the option "Request return " and do the following steps:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Return to the online store and then enter a six-digit verification code.
2. Click the order for which you want to send the return.
3. If your order has more than one item, select the items you want to return.
4. Select a return reason and add a note to the store.
5. Click Request Return.
If you are not a registered user, in order to make the return you must create an account from the registration form using the same email with which you placed the order.
Print a copy of your order, place it in the box, and pack the package as you received it.
The costs and risks linked to the return of the product are the responsibility of the customer, so you have to send us the package, paying the shipping costs and ensuring its delivery in perfect condition. It must be a shipment with delivery to our door, we will not come to pick it up at your door, or at any local post office.
We will refund the amount of the order (deducting shipping costs, if any) by the same means you paid and within 20 days from
from the date in which the logistics center notifies the receipt of the returned products.
(The fulfillment center needs several days to review the returned products, so
so the refund of the money will not be made on the same day as the refund agency.
transport informs you that it has delivered the package).
For more information about shipping and returns you can write to:
shop@sneakers-ornothing.com
Return address:
SNEAKERS OR NOTHING
Paseo de las Huertas, 47
02640 - Almansa (Albacete)
Spain
Tel: (Company phone)