Terms of service
GENERAL CONDITIONS OF SALE
Identity of the contracting parties
On the one hand, the CUSTOMER, identified on the website by email, over which he has full responsibility for use and custody, and is responsible for the veracity of the personal data provided to the PROVIDER.
On the other hand, the PROVIDER, as supplier of the products purchased by the CLIENT, is SNEAKERS OR NOTHING S MICROCOOPERATIVE DE CLM, with address at C/ Las Huertas, 47, 02640 Almansa, Albacete, CIF F70847876, customer service telephone number 688706632 and website www.sneakers-ornothing.com (hereinafter, the Website).
Object of the contract
The purpose of this contract is to regulate the contractual sales relationship born between the PROVIDER and the CUSTOMER at the time the CUSTOMER accepts the corresponding box, during the online acquisition process.
The contractual sales relationship entails the delivery, in exchange for a determined price and publicly displayed through the website, of the purchased product.
Acceptance of this document means that the CLIENT:
You've read, you understand and you're agree with this text.
He is a person with sufficient capacity to hire.
He assumes all obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all purchases made through the PROVIDER's website.
The PROVIDER informs that the business is responsible and knows the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were previously acquired from the modification.
Hiring procedure
The CLIENT, in order to access the services or products offered by the PROVIDER, must register through the website by creating a CLIENT account. Therefore, the CLIENT must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (RGPD), and the Law Organic 3/2018, of December 5 (LOPDGDD), and detailed in the Legal Notice and Privacy Policy of this website.
The CUSTOMER will select a username and password, if required by the system, agreeing to make diligent use of them and not make them available to third parties, as well as to notify the PROVIDER of the loss or theft of credentials. or possible access by an unauthorized third party, so that it proceeds to immediate blocking.
1. GENERAL CONTRACTING CLAUSES
Unless specifically stipulated in writing, placing an order with the PROVIDER will imply acceptance by the CUSTOMER of these legal conditions. No stipulation made by the CUSTOMER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.
2. SHIPPING OF ORDERS
THE PROVIDER will not send any order until it has verified that the CUSTOMER has made the payment correctly.
Shipments of merchandise will usually be made through UPS, Correos or Fedex, according to the destination freely designated by the CUSTOMER.
The delivery time is usually between 3 to 14 business days, depending on the destination population and the chosen payment method. This term is understood provided that the availability of the merchandise has been confirmed and full payment of the order has been verified. The indicated delivery dates or times will be understood as approximate, and the delay does not constitute non-compliance with these conditions.
The PROVIDER will not assume any responsibility when the delivery of the product does not take place, because the data provided by the CUSTOMER is false, inaccurate or incomplete.
The CUSTOMER must verify, in the order confirmation email, that his or her information is correct for correct receipt of the product.
The delivery will be considered made when the carrier has made the products available to the CUSTOMER and the CUSTOMER, or his delegate, has signed the delivery receipt document.
It is the CUSTOMER's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document, to the carrier itself.
3. RIGHT OF WITHDRAWAL
The CUSTOMER has the same rights and deadlines to proceed with the return and/or claim any possible defects or defects that the product or service presents, both online and offline.
The CUSTOMER has a period of fourteen (14) calendar days, counted from the date of receipt of the product, to return it (Art. 71 of Law 3/2014, of March 27). Unless the return is made due to defects in the product, the shipping costs will be assumed by the CUSTOMER. The product must be returned in its original packaging, in perfect condition and with all the components that were in the package.
The right of withdrawal may not be applied in the following cases:
1. If the product is not presented in perfect condition, without wrinkles, scratches or stains.
2. If the product packaging is not the original or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited. It must also contain the guarantees, labels and recommendations for use contained in the box.
3. When the product is opened without being able to prove that it has not been used.
4. When they are personalized products or those exempt for reasons of hygiene or other exceptions legally provided for in Art. 103 of Law 3/2014, of March 27.
You must request the return by entering your customer account, and in the order details select the "Request return" option.
To do this, do the following steps:
1. In the Email field, type your email address, and then click Continue.
2. In your email account, open the email we sent you from our store and copy the six-digit verification code.
3. Return to our website and then enter the six-digit verification code. You will enter your customer account and see a list with all your orders.
4. Click the order for which you want to send the return.
5. If your order has more than one item, select the items you want to return.
6. Select a reason for return and add a note to the store if you want to tell us something.
7. Click Request Return.
Once the return request has been made, within a short period of time you will receive an email from us with the approval or not, to carry it out. In this email you will have the instructions and the return address.
If you are not a registered user, in order to make the return you must create an account from the registration form using the same email with which you placed the order.
Print a copy of your order or invoice, put it inside the box, and pack the package as you received it. If you do not have a printer, you can enter a sheet of paper indicating your full name, telephone number and order number.
The costs and risks linked to the return of the product are the responsibility of the customer, so you have to send us the package, paying the shipping costs and ensuring its delivery in perfect condition. It must be a shipment with delivery to our door, we will not come to pick it up at your door, or at any local post office.
We will refund the amount of the order (deducting shipping costs, if applicable), by the same means you paid and within 20 days from the day in which our warehouse notifies us of receipt of the returned products.
The warehouse needs several days to review the returned products, so the money refund will not be made on the same day that the transport agency informs you that it has delivered the package, but a few days later.
To make a size change or an exchange for another model, you will have to return your order and place a new order with the new item you want.
4. CLAIMS
Any claim that the CLIENT considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:
Customer service: 688706632
Website contact: 688706619
Email: shop@sneakers-ornothing.com
4.1 Online Dispute Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the CLIENT and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link: http://ec.europa.eu/consumers/odr/
4.2 Complaint forms
We have complaint forms (official model) available to consumers and users, which you can request at any time using the contact information provided in point 4 of this document so that we can provide them to you.
• Inappropriate, inappropriate use or maintenance or maintenance that is outside the product specifications.
• Unauthorized modifications.
• Abuse, negligence, accident, loss or damage during transportation.
• Unauthorized maintenance or repair.
• Those products that do not present the packaging and contents in perfect condition.
5. FORCE MAJEURE
The parties will not incur liability for any failure due to a major cause. Compliance with the obligation will be delayed until the case of force majeure ceases.
If the shipment cannot be made, your money will be refunded.
6. COMPETITION
The CUSTOMER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The CUSTOMER declares to have read, know and accept these General Conditions in their entirety.
7. GENERALITIES OF THE OFFER
All sales and deliveries made by the PROVIDER will be understood to be subject to these General Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of SNEAKERS OR NOTHING S MICROCOOPERATIVE DE CLM or what is stipulated herein will have effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.
Given the continuous technical advances and improvements of the products, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, until it does not affect the value of the products offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.
8. LEGAL GUARANTEE FOR LACK OF CONFORMITY
Royal Legislative Decree 1/2007 of November 16 grants durable goods a legal guarantee of 3 years from the date of purchase and/or delivery. Therefore, the consumer has the full right to enjoy the stipulated period as a guarantee for three years from receipt of the merchandise. Any improper use, as well as manipulation and breakage, caused directly by the user and/or end consumer of the product will be excluded.
The warranty does not include deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable voltage, electrical accidents, installation and/or use not in accordance with the instructions for use or not carried out by authorized technical service, when applicable, or materials. or perishable products, subject to wear and tear due to normal use or consumables.
Defects originating from:
9. PRICE AND PERIOD OF VALIDITY OF THE OFFER
These prices, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product purchased.
The prices applicable to each product are those published on the website and will be expressed in Euro currency. The CUSTOMER assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase, you can check all the details of the quote online: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the purchase total. Prices may change daily while the order is not placed.
Once the order is placed, prices will be maintained whether products are available or not.
Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered CUSTOMER or the company name that the CUSTOMER has informed at the time of placing the order. By making the purchase, you agree to receive the invoice in your email but you also have the right to receive the paper invoice by post. You can request the paper invoice by contacting us after placing the order, or by adding a comment in the order notes.
For any information about the order or additional clarification, the CUSTOMER may contact the customer service telephone number 688706632, or by email to the address sendracanterorodrigo@gmail.com
10. TRANSPORTATION EXPENSES
Product prices do not include shipping costs.
Shipping costs will be calculated at the time of saving the basket or quote, since they are calculated by the weight of the products and the delivery address.
Transportation rates may vary depending on the destination address. You will have access to the exact shipping price on the purchase summary page prior to payment.
For orders for (Spain - peninsula and the Balearic Islands) over €200, expenses will be free.
Orders for the Canary Islands and Europe must exceed €300.
For orders less than these amounts, shipping costs will be calculated at the time of purchase depending on your destination.
11. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER allows the following ways to pay for an order:
• Card.
• Paypal.
• Wire transfer.
12. PURCHASE PROCESS
Basket (budget simulation)
Any product from our catalog can be added to the cart. In this, only the items, quantity, price and total amount will be observed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment information and shipping information entered.
The baskets do not have any administrative connection, it is only a section where a budget can be simulated without any commitment on both sides.
From the basket you can place an order by following the following steps for its correct formalization:
1. Checking billing information
2. Checking the shipping address
3. Selection of payment method
4. Placing the order (purchase)
Once the order is processed, the system instantly sends an email to the PROVIDER'S management department and a summary of the purchase to the CUSTOMER.
13. GUARANTEES AND RETURNS
All have a warranty period of three years from the delivery of the good or supply and two years in the case of digital content or services, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
All our products are examined by professionals before being sent to the customer.
In the event that there is a defective product, the money will be refunded or an exchange will be made when it is a manufacturer's defect. To do this, the product must be returned and examined by our team.
14. APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The PROVIDER and the CLIENT agree to submit to the courts and tribunals of the CLIENT's domicile any dispute that may arise from the provision of the products or services subject to these Conditions.
In the event that the CLIENT is domiciled outside of Spain, the PROVIDER and the CLIENT expressly renounce any other forum, submitting to the Courts and Tribunals closest to the town of Albacete, (Spain).
