Refund policy
RETURNS ORDERS FROM SPAIN AND EUROPEAN UNION COUNTRIES
You have 14 days to return your order from the day you receive it.
The product must be unworn and in its original condition, i.e. without wrinkles, scratches or stains on the leather or soles and in its original packaging, including warranties, labels and recommendations for use.
You must request the return by logging into your customer account, and in the order details select the option ‘Request return’.
To do so, follow these steps:
1. In the Email field, enter your email address and then click Continue.
2. In your email account, open the email we sent you from our shop and copy the six-digit verification code.
3. Return to our website and then enter the six-digit verification code. You will be logged into your customer account and you will see a list of all your orders.
4. Click on the order you wish to return.
5. If your order has more than one item, select the items you wish to return.
6. Select a reason for return and add a note to the shop if you have any comments for us.
7. Click Request Return.
Once you have made the return request, you will receive an email from us within a short period of time with the agreement or not, to make the return. In this email you will have the instructions and the return address.
If you are not a registered user, in order to make the return you must create an account from the registration form using the same email address you used to place the order.
Print a copy of your order or invoice, put it inside the box and pack the package as you received it. If you do not have a printer, you can put a sheet of paper indicating your full name, telephone number and order number.
The costs and risks associated with returning the product are the responsibility of the customer, so you have to send us the package, paying the shipping costs and ensuring delivery in perfect condition. It must be a shipment delivered to our door, we will not come to pick it up at your door, nor to any local post office.
We will refund the amount of the order (minus shipping costs, if applicable), by the same means you paid and within 20 days from the day our warehouse notifies us of receipt of the returned products.
The warehouse needs several days to check the returned products, so the refund will not be made on the same day that the transport agency notifies you that the package has been delivered, but a few days later.
To exchange your order for a different size or model, you will have to return your order and place a new order with the new item you want.
For more information, please contact
shop@sneakers-ornothing.com
You have 14 days to return your order from the day you receive it.
The product must be unworn and in its original condition, i.e. without wrinkles, scratches or stains on the leather or soles and in its original packaging, including warranties, labels and recommendations for use.
You must request the return by logging into your customer account, and in the order details select the option ‘Request return’.
To do so, follow these steps:
1. In the Email field, enter your email address and then click Continue.
2. In your email account, open the email we sent you from our shop and copy the six-digit verification code.
3. Return to our website and then enter the six-digit verification code. You will be logged into your customer account and you will see a list of all your orders.
4. Click on the order you wish to return.
5. If your order has more than one item, select the items you wish to return.
6. Select a reason for return and add a note to the shop if you have any comments for us.
7. Click Request Return.
Once you have made the return request, you will receive an email from us within a short period of time with the agreement or not, to make the return. In this email you will have the instructions and the return address.
If you are not a registered user, in order to make the return you must create an account from the registration form using the same email address you used to place the order.
Print a copy of your order or invoice, put it inside the box and pack the package as you received it. If you do not have a printer, you can put a sheet of paper indicating your full name, telephone number and order number.
The costs and risks associated with returning the product are the responsibility of the customer, so you have to send us the package, paying the shipping costs and ensuring delivery in perfect condition. It must be a shipment delivered to our door, we will not come to pick it up at your door, nor to any local post office.
We will refund the amount of the order (minus shipping costs, if applicable), by the same means you paid and within 20 days from the day our warehouse notifies us of receipt of the returned products.
The warehouse needs several days to check the returned products, so the refund will not be made on the same day that the transport agency notifies you that the package has been delivered, but a few days later.
To exchange your order for a different size or model, you will have to return your order and place a new order with the new item you want.
For more information, please contact
shop@sneakers-ornothing.com